….and keys to maintaining competiveness and creating new business possibilities.
Tieto Energy Industry Cloud is especially customized for Nordic energy companies and offers constantly updated, scalable, modular and flexible services that will allow you to focus on your core business and drive success in the market. The ready-to-use platforms and integration support enable you to start benefiting immediately.
Here, you will get the latest insights about what Tieto Smart Utility can do for you and how it can help accelerate your business.
The introduction of distributed energy resources, virtual power plants and energy management services are opening up new business models for digitalizing markets. With Tieto Smart Utility’s Distributed Energy Solution you operate virtually, in Uber style, the entire value chain from utility level assets to small scale distributed energy resources, providing full service in managing the new energy business.
We help energy retailers to acquire customers and keep the current ones loyal with the intelligent cloud solution.
A well-timed created electricity offers to the channels your customers prefer improve the customer experience, and intuitive self-services provide your customers a possibility to take care of their issues time, place and device independently.
Tieto Smart Utility enables that your network operation and maintenance, investments, construction and logistics are managed for the optimal total outcome taking into account the regulatory demands.
By automating your key processes you will achieve better control and decision making, efficient staff allocation, fewer errors and shorter recovery from service disruptions.
Ensure better cash flow and customer satisfaction by taking advantage of real-time rating of energy consumption and billing automation! You can also create new type of products and pricing models with the product modeling tool.
Tieto Smart Utility takes advantage of real-time data, allowing both you and your customers to follow the status of your services in real time.
Tieto energy industry cloud optimizes the energy company's key customer processes, such as multi-channel marketing, sales and customer service processes, as well as the billing and account receivables process known as 'meter-to-cash'. Tieto Smart Utility also increases the efficiency of processes for metering in the network business and for exchanging market data. It also offers processes for creating connections and handling field work.
The energy company Fortum has chosen Tieto’s Customer Information System called Tieto Smart Utility to support Fortum’s Swedish operations. The Tieto Software as a service (SaaS) solution optimises the company’s core business activities in billing, customer service and sales. The new system will serve approximately 1.5 million customers in total.
Tieto has been selected to deliver cloud solutions, infrastructure operations and data centre services to leading Norwegian energy and technology group Lyse. The agreement means that Tieto takes over the operations of a variety of systems, transfer of 25 IT professionals from Lyse Link and further strengthens the Stavanger office.
“Some grid companies see themselves becoming nearly invisible and don’t consider it important to have customer data stored in their own systems”, Jan Rondeel, CIO, Skagerak Nett, says. “We at Skagerak have an opposite view. We have a responsibility towards our customers to show that we have a roadmap for continuously better service, control over our grid and all the work that is being done on the grid.”
Pohjois-Karjalan Sähkönsiirto (PKSS) was already using a network planning and documentation solution by Tieto, after serious deliberation the decision was made to carry out the modernization with Tieto. “In network management, it is not enough to part-optimize. Having a comprehensive picture, including operation, maintenance and investments, is the most important thing”, says Jukka Ahonen, Network Development Manager, PKSS.
Tieto’s Smart Utility cloud platform offers a flexible pricing model that is adjustable on a monthly basis. This means that Vattenfall’s investment risk is minimised and IT costs become more predictable. “We knew that in order to manage the current downturn and solve the IT situation in Finland, we wanted a new approach that would also make us more efficient by cutting lead times and lowering the cost base,” explains Ulf Jönsson, Vattenfall’s Senior Project Manager.
Aidon is a leading European provider of solutions for smart metering and smart grid applications. Their open architecture–based smart metering systems and new generation energy service devices serve more than one million metering points, and Aidon has won more than 50 % of the Norwegian smart metering market.
"Together with Tieto, Aidon has a complete offering for Advanced Meter and Control Systems (AMS)," says Thor-Erik Næss, CEO, Aidon Norway.
Tietokoura’s products and knowledge in portfolio management and B2B processes have now been combined with Tieto’s Energy Industry product portfolio offering for energy retail companies. The combination of both companies’ product portfolios will enhance and strengthen the retail energy companies’ competitiveness and efficiency through an effective toolset to plan, design and run their businesses.
The energy revolution is powered by advances in renewable energy technologies, electrified transportation, energy storages and digitalisation. To enable new business models, advanced IT companies are developing modular end-to-end SaaS solutions to manage the distributed energy resources of tomorrow, maximising their business efficiency. The core is a platform that enables the interaction and control of millions of devices.
Since last year, some interesting developments have taken place in the Nordic energy market. What do the coming market changes mean to the energy companies’ business plans? Think about energy consumer 2.0, diversified mass market offerings, customer experience and personalization etc.
The Nordic energy market regulator mandates that by 2030, all the Nordic countries will be a part of a Nordic datahub. It is a network of national datahubs that will link all energy market actors – distributors, retailers and consumers – providing them integrated access to all metering data.
If you want to participate in the development of the datahubs with your comments to the plans, now is the last moment to act.
When competing on price or services is no longer possible, one of the most powerful ways to differentiate your business — and to win energy customers — is through excellent customer support. To address this focus, energy companies should streamline their operations to address seven key factors that enhance customer-centricity.
Meet us at:
European Utility Week
- October 3 - 5
- Amsterdam, Netherlands