Our personalized support services focus on speed and insight to increase quality, self-service and user satisfaction.
Contact our competent Service Desk technical support agents in several ways for help and advice on how best to perform your digital tasks. They can guide you with their business and technical understanding. Alternatively, use the automated self-service ordering digital tools in one of our Service channels to carry out service requests and get immediate responses. If on-site support is needed or requested, our on-site support will show up and take care of the situation.
In our experience, the two most important aspects of the service are speed and insight. We know that automated services are the most effective channels for handling inquiries and requests. To gain this insight, we need to know what is happening across the environment at all times. That’s why the service includes a high volume of self-service channels, analytics, automation and cognitive capabilities, to ensure quick and efficient personalized support.
Marie-Josée Leblond
Head of User Experience Services
Key Benefits
Automated routine tasks
Self-Service and automated processes minimize manual work and improve delivery times.
Omni-channel services
Clarity and visibility in ticket handling and ordering through a single point of contact.
Proactive remediation
Automated detection and proactive remediation of any known or emerging problem impacting user experience in the environment.
Key Features
Multilingual Service Desk
Our highly competent and experienced technicians not only speak your language but understand the inner workings of your business.
User satisfaction
User satisfaction surveys ensure that your users’ support interaction experience remains as good as it can possibly be.
Personalized service
Personalized user support with a 360˚-view.
Incident solved faster with Analytics
Real-time health visibility and ’time machine’ features let our technicians see what has happened on the device, thereby improving incident solving and minimizing the number of questions we need to ask the user.