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Time for intelligent automation

We are honoured to be named Nordic leader in both quadrants of the ISG Provider Lens™ Intelligent Automation – Solutions and Services 2021 report in the Nordics.

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Tietoevry positioned as a Nordic Leader

Intelligent Automation is seen at the heart of digital transformation.

Tietoevry has been named Nordic leader in the recently published ISG Provider Lens™ Intelligent Automation - Solutions & Services 2021 in the Nordics report. The report awknowledge enterprises across industries worldwide are embracing digital transformation to future-proof their businesses. Intelligent automation is seen at the heart of this transformation.

ISG Provider Lens recognizes Tietoevry as a leader in two Intelligent Automation quadrants: Intelligent Business Automation and Artificial Intelligence for IT Operations (AIOps). 

“We see that the benefits of automation will grow as companies scale the use of it. When leveraged on all levels, infrastructure, applications and business processes, the advantages are a hundredfold compared to point-to-point implementations. We focus on bringing these capabilities for our customers as an integral part of our ICT services when acting as an end-to-end ICT partner for them,” says Olli Pirttijärvi, Head of Business Applications at Tietoevry.

Automation solutions and services

Artificial Intelligence for IT Operations (AIOps)


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This quadrant analyzes IT service providers that offer proprietary AIOps solutions, platforms and frameworks; enable companies with distributed IT infrastructure observability; learn IT behavior under dynamic conditions; and orchestrate workflows for automated corrections.

Tietoevry offers an integrated AIOps platform with multiple deployment options across cloud, on-premises and hybrid environments, with a strong focus on delivering desired business outcomes for leading enterprises in the Nordics. (ISG Intelligent Automation - Solutions and Services, Nordics 2021)

Intelligent Business Automation

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This quadrant analyzes providers of information technology outsourcing or business process outsourcing services that offer proprietary automation and AI platforms, solutions and frameworks, along with associated services to enable enterprises to automate business activities and augment the capabilities of their respective workforce.

Tietoevry, a leading provider headquartered in Finland, continues to invest heavily in R&D and stands out for its particular capabilities in computer vision. (ISG Intelligent Automation - Solutions and Services, Nordics 2021)

Highlights from the report

Deep understanding of the Nordic market

Tietoevry has been active in the Nordics market over the past five decades. It has a very strong presence across the region, with a deep understanding of the local market and cultural nuances.

The company has the determination to unlock digital potential and drive accumulated value across the enterprise landscape, leveraging its process-mining, RPA autopilot, intelligent document processing and cognitive capabilities.

Focus on vertical-specific business automation solutions

Tietoevry leverages its deep vertical expertise to offer a wide spectrum of industry-specific automation solutions for industries such as manufacturing, health care, public administration, media and entertainment, retail, energy and BFSI. Clients benefit considerably from its understanding of vertical nuances to deliver better outcomes.

Integrating the dots between business and IT KPIs

Tietoevry has transformed its overall automation and AIOps capabilities, helping many clients avoid the watermelon impact. The company provides an integrated end-to-end toolchain for seamless deployment of the continuous integration and continuous delivery (CI/CD) pipeline. This helps in establishing a strong integration between IT and business operations.

Key insights

Learn key insights from the ISG Provider Lens™ Intelligent Automation - Solutions and Services 2020 report findings with Jan Erik Aase, Partner and Global Head of ISG Provider Lens, and Olli Pirttijärvi, Vice President, Business Solutions at TietoEVRY.

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About ISG Provider Lens™

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. For more information about ISG Provider Lens research, please visit this webpage.

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit

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ISG Provider Lens™ reports 2021

Next-Gen ADM

TietoEVRY was named Nordic leader in all three quadrants in ISG’s Provider Lens™ Next-Gen Application Development & Maintenance (ADM) Services in the Nordics Report 2021. 

The report evaluates service providers within Application Development and Scaled Agile, Managed Application Services, and Application Quality Assurance and Continuous Testing. As one of very few, TietoEVRY has been recognized and placed at the top position within the leadership quadrants in all three categories where the axis focuses on the portfolio attractiveness and competitive strength of the service providers.

"Being recognized leader in all three categories is a confirmation of our dedicated work to meet and exceed our clients' expectations. The collected experience of the TietoEVRY workforce has with this recognition truly proven to deliver top class solutions,” says Olli Pirttijarvi,Head of Business Applications at TietoEVRY.

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Next-Gen Private/Hybrid Cloud

TietoEVRY has been positioned as a Nordic Leader in four quadrants of the Next-Gen Private/Hybrid Cloud – Data Center Services & Solutions in ISG Provider Lens™ study 2021.

According to the report by the Information Services Group (ISG), the main growth drivers in the Nordics for outsourcing engagements is hybrid IT transformation, scalability, cost reduction, access to talent and need to focus on core business.

"This service framework will be leveraged by our customers to accelerate their cloud journey at their own pace, so they can achieve unprecedented levels of secured business continuity and speed of innovation. We feel responsible and are committed to leading the market through our relentless mission to accelerate the cloud,” says Alberto Valero, Head of Private Cloud and Edge Services, TietoEVRY.

The 2021 ISG Provider Lens™ Next-Gen Private/Hybrid Cloud – Data Center Services & Solutions Report for the Nordics evaluates the capabilities of 66 providers across seven quadrants. 

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