Smart solutions today for smarter solutions tomorrow
The new digital city
The municipality of Drammen in Norway increases the rate of digitalization and will improve the citizen services with a new case, document and records management system that is transparent secure and empowers the public.
Future Digital Solutions
Public 360 ° will be rolled out in the respective municipalities that make up the new Drammen municipality already in 2019. The new municipality of Drammen will consist of Svelvik, Nedre Eiker and Drammen municipality, and the solution will cover more than 100,000 inhabitants. The municipal merging will apply from 1.1. 2020.
"Today, the contact between the inhabitants and the municipality is focused on short waiting time and personal service. In the future, the contact will be focused on facilitating increased use of digital solutions. The most effective form of digitization is fully integrated solutions, and many of our specialized systems will be integrated with Tieto's solution. This enables us to facilitate the involvement of our citizens in their own affairs" says Frank Baklid, Digitalization Manager in Drammen Municipality.
The central goal of the acquisition is to create a well-functioning solution for case processing and archives. This is an important foundation for digitizing municipal services and is central to achieving more and better services, an open and accessible municipality, which in turn can contribute to more efficient use of resources and better decisions.
In the future, the contact will be focused on facilitating increased use of digital solutions
Frank Baklid, Digitalization Manager in Drammen Municipality.
Digitization in practice
The solution uses intelligent technology and technology utilization to help the local employees wherever possible. The solution uses context and content analysis to give the user support when using the solution. The solution is scalable, provides increased accessibility for users and is cost effective. Thus, the processing of documents can be streamlined and result in better public services. User quality is central to all users, and the new Tieto solution enables automated repetitive processes.
"Drammen deserves praise for setting high goals and we are really proud to deliver digital solutions that will simplify the everyday lives of residents, business and local employees. For us it is important to contribute with cloud based and cost effective solutions for municipalities that have many demanding tasks relating to the ongoing merging of municipalities. We are looking forward to working on this task," says Gunnar Nybø, head of public sector in Tieto Norway.
Digital solutions that will simplify the everyday lives of residents, business and local employees.
Gunnar Nybø, head of public sector in Tieto Norway.
The delivery is based on Tieto's eBusiness solution and the cloud-based solution Public 360 °, which is a standard solution for case processing, document management and archiving in public administrationThe solution that will be delivered is based on Tieto’s Public 360°, which is a standardised system for managing cases, documents and archives.
About Drammen municipality
Drammen 2036 - bigger, smarter and healthier. Drammen is centrally located in Eastern Norway. Today, 67,000 people live in the municipality, but the city is the regional capital of an area of 160,000 inhabitants.