Tieto as a partner for your digital journey!

Tieto CX Cloud - Your open ecosystem

Cloud native solution accelerator for the post web shop era.

Creating business agility and competitive advantage

CX Cloud

Tieto CX Cloud is a cloud-native solution accelerator for continuously evolving online services. It unleashes innovation and enables more agile development by open ecosystem approach. It is based on microservices architecture and cloud infrastructure providing fast time-to-market, agility in development and automated scalability.

By combining leading 3rd party cloud services with CX Cloud accelerators, Amazon AWS, and automated deployment pipeline, we are able to provide holistic, flexible and modern omnichannel solution as one service. CX Cloud enables optimal adaptability for future business needs.

CX Cloud brings together cloud-based technologies like Commercetools, Contentful, and Algolia that share the same architectural approach. This enables us to implement solutions in a more service-oriented and modular fashion, which are presented as "must haves” also on the recent Forrester Wave™ B2C Commerce Suites Q1 2017 report featuring Commercetools.

CX Cloud Cornerstones

CX features


CX CloudCX Cloud Accelerators

Tieto CX Cloud Accelerators provide kick start for your project. Minimize development effort on basic functionalities of low business impact and focus on customer value and competitive advantage. Accelerators include for example commerce API for external services, integration adapters, notification engine, an example web shop front-end to build on.

CX CloudCX Cloud Services

Pick-and-choose from best-of-the-breed cloud services to fulfill the gaps in your omnichannel target architecture. The API driven architecture enables you to plug into other services and existing capabilities as well. For example, Commercetools provides capabilities for commerce, Contentful for CMS and Selligent for marketing automation. All these are nicely linked together via CX Cloud accelerators.

CX CloudDevOps Tools

End-to-end DevOps deployment pipeline and documentation tools to support modern development team and enable automated quality assurance, daily go-lives, and low development overhead. Also, tools for solution documentation are included for solution lifecycle management and efficient support activities.

Key Business Benefits

CX CloudCloud native - Scale and grow as you need

Modern cloud services provide great value. However, without holistic architectural ownership, project-specific implementations can result into cost overhead through scattered architecture, unnecessary custom developed components and overlapping capabilities. With Tieto CX Cloud and its pre-evaluated selection of cloud services, you can pick-and-choose components to provide needed capabilities for customer engagement via marketing, commerce and customer service.


CX CloudFully agile - With corporate governance alignment

Business agility is the key to growth and renewal. However, being agile only in software development is not enough. Our delivery model provides best practices also for agile governance, business planning, and concept development. In addition, Tieto CX Cloud comes with pre-configured DevOps tools for quality assurance and fully automated zero-downtime deployments.


CX CloudOne service - For clear E2E responsibility

Using many cloud services can result in having a vast number of different SLA’s and pricing models. However, support responsibilities are not necessarily always crystal clear. Tieto CX Cloud provides one Service Level Agreement and one monthly cost for the whole solution. We also take clear end-to-end responsibility to monitor and support all the components in your system.


CX CloudValue built-in - Kickstart your project in weeks

One should minimize development effort on basic functionalities with low business impact. Tieto CX Cloud enables focusing on customer value and innovation by providing generic functionalities ready-made via commerce accelerator components. These components are also continuously developed and automatically deployed to all our customers. No more version upgrades - ever.

Keep up with the latest updates

Tieto CX Cloud is a modern omnichannel solution for both B2C and B2B businesses. It is based on microservices architecture and cloud infrastructure providing fast time-to-market, agility in development, automated scalability and optimal adaptability for future business needs.

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Success Story

UPM and Tieto

UPM and Tieto News

UPM Biochemicals has chosen Tieto to deliver an eCommerce solution to improve its global marketing and sales through enhanced online experience. The solution is based on Tieto CX Cloud, a service for omnichannel marketing, sales, and service, built together with the microservices-based commercetools platform. UPM Biochemicals develops innovative and sustainable wood-based biochemicals for a variety of uses. GrowDex®, the natural matrix for 3D cell culture, is one example of them. To increase market presence globally and support business growth, UPM decided to enhance its online marketing and sales.                                                                                                           Read more


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Contact us


Jaakko Hallavo

Jaakko Hallavo

Principal Consultant


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Mikko Veijonen​​​​​​​

Mikko Veijonen

Technical CX Consultant


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Paul Jones Winlund

Paul Jones Winlund

Head of Foresight, Sweden


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Fredrik Bergström

Fredrik Bergström

Principal Consultant


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We aim to be our customers’ first choice for business renewal!


Further reading

A paradigm shift for fast-growing e-commerce

A paradigm shift for fast-growing e-commerce

Commercetools introduces a Microservice methodology - as complex and startlingly it may seem at first glance - is the next logical step. Explore how a Microservice-based approach increases your productivity and improves your time-to-market considerably.

The CMO solution guide: context and consumers

The CMO solution guide: context and consumers

Selligent partnered with the CMO Club to ask 100+ CMOs about their approach to contextual marketing, and their responses are very revealing. The CMO Solution Guide also features perspectives from five leading marketing executives in financial services, healthcare, travel, and retail.

Microservices will help your business survive!

Microservices will help your business survive!

"Disruption” is a word you hear thrown around a lot in the tech world. Everyone wants to disrupt, while at the same time they fear being on the receiving end of it. SAP Hybris as a Service microservices ecosystem allows businesses to rapidly build new, highly flexible solutions.