Tieto CX Cloud - Your open ecosystem
Creating business agility and competitive advantage
Tieto CX Cloud is a cloud-native solution accelerator for continuously evolving online services. It unleashes innovation and enables more agile development by open ecosystem approach. It is based on microservices architecture and cloud infrastructure providing fast time-to-market, agility in development and automated scalability.
By combining leading 3rd party cloud services with CX Cloud accelerators, Amazon AWS, and automated deployment pipeline, we are able to provide holistic, flexible and modern omnichannel solution as one service. CX Cloud enables optimal adaptability for future business needs.
CX Cloud brings together cloud-based technologies like Commercetools, Contentful, and Algolia that share the same architectural approach. This enables us to implement solutions in a more service-oriented and modular fashion, which are presented as "must haves” also on the recent Forrester Wave™ B2C Commerce Suites Q1 2017 report featuring Commercetools.
CX Cloud Cornerstones
CX Cloud Accelerators
Tieto CX Cloud Accelerators provide kick start for your project. Minimize development effort on basic functionalities of low business impact and focus on customer value and competitive advantage. Accelerators include for example commerce API for external services, integration adapters, notification engine, an example web shop front-end to build on.
CX Cloud Services
Pick-and-choose from best-of-the-breed cloud services to fulfill the gaps in your omnichannel target architecture. The API driven architecture enables you to plug into other services and existing capabilities as well. For example, Commercetools provides capabilities for commerce, Contentful for CMS and Selligent for marketing automation. All these are nicely linked together via CX Cloud accelerators.
End-to-end DevOps deployment pipeline and documentation tools to support modern development team and enable automated quality assurance, daily go-lives, and low development overhead. Also, tools for solution documentation are included for solution lifecycle management and efficient support activities.
Key Business Benefits
Cloud native - Scale and grow as you need
Modern cloud services provide great value. However, without holistic architectural ownership, project-specific implementations can result into cost overhead through scattered architecture, unnecessary custom developed components and overlapping capabilities. With Tieto CX Cloud and its pre-evaluated selection of cloud services, you can pick-and-choose components to provide needed capabilities for customer engagement via marketing, commerce and customer service.
Fully agile - With corporate governance alignment
Business agility is the key to growth and renewal. However, being agile only in software development is not enough. Our delivery model provides best practices also for agile governance, business planning, and concept development. In addition, Tieto CX Cloud comes with pre-configured DevOps tools for quality assurance and fully automated zero-downtime deployments.
One service - For clear E2E responsibility
Using many cloud services can result in having a vast number of different SLA’s and pricing models. However, support responsibilities are not necessarily always crystal clear. Tieto CX Cloud provides one Service Level Agreement and one monthly cost for the whole solution. We also take clear end-to-end responsibility to monitor and support all the components in your system.
Value built-in - Kickstart your project in weeks
One should minimize development effort on basic functionalities with low business impact. Tieto CX Cloud enables focusing on customer value and innovation by providing generic functionalities ready-made via commerce accelerator components. These components are also continuously developed and automatically deployed to all our customers. No more version upgrades - ever.
Keep up with the latest updates
Tieto CX Cloud is a modern omnichannel solution for both B2C and B2B businesses. It is based on microservices architecture and cloud infrastructure providing fast time-to-market, agility in development, automated scalability and optimal adaptability for future business needs.
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UPM and Tieto
UPM Biochemicals has chosen Tieto to deliver an eCommerce solution to improve its global marketing and sales through enhanced online experience. The solution is based on Tieto CX Cloud, a service for omnichannel marketing, sales, and service, built together with the microservices-based commercetools platform. UPM Biochemicals develops innovative and sustainable wood-based biochemicals for a variety of uses. GrowDex®, the natural matrix for 3D cell culture, is one example of them. To increase market presence globally and support business growth, UPM decided to enhance its online marketing and sales. Read more
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