Tieto's Nordic AI Survey
These are the jobs and industries that Artificial Intelligence will impact the most – according to people in the Nordics
According to a survey commissioned by software and services company Tieto, people in the Nordics think Artificial Intelligence (AI) can do a better job than humans in many roles – even very demanding ones. However, when it comes to utilising AI within healthcare, scepticism is high compared to the experts' assessment. Most people also believe new technology will make it more difficult to get jobs in the future – but very few think their own job is at stake.
In the survey, conducted by the international research firm YouGov on behalf of Tieto, over 3,000 people from Sweden, Finland and Norway were asked about Artificial Intelligence and its impact on society. The results show that almost eight out of ten (79%) believe that AI and robots will to some extent make it harder to get jobs in the future, but only 10 percent see it as a high probability that an AI will replace their current job. 39 percent believe their job won´t be affected at all.
"The awareness and understanding about AI is rather low amongst the general public. Few realise that it is already being introduced broadly in various areas, with data-driven decision-making increasingly supplementing our human skills and competences. At the same time, the discussion around AI has focused too much on jobs disappearing, when in fact we should also emphasize the new types of roles and tasks emerging as a result. AI brings a multitude of abilities and needs for new expertise to all industries”, says Ari Järvelä, Head of Data-driven Businesses, Tieto.
AI will make everyday life easier - but is also a source of concern
According to the survey, almost three out of four (71%) people in the Nordics believe that new technology, driven by AI, will help make their everyday life easier – but at the same time, eight out of ten (80%) are to different degrees worried about the consequences on society.
The sector which people believe will be impacted the most by AI within the next decade is industry and manufacturing. Customer support, postal and delivery services, accounting and banking services are other areas expected to undergo similar development. Healthcare, however, is not believed to be affected to the same extent - only one in seven people, 16 percent, believe that AI will have a substantial impact on the area. This contradicts the view of many experts who predict healthcare to be one of the fastest evolving sectors with the help of AI.
"It is clear that industries that have been early in adopting various forms of automation are also expected to undergo the biggest change with AI. However, healthcare is an area where this technology will play a vital role, improving both cost-efficiency and quality of care. There are many ongoing projects in which AI can analyse health data and suggest preventive measures at both individual and societal level. Going forward, the benefits of the new technology will become all the more evident for citizens – this is just the beginning”, says Ari Järvelä.
The results further show that AI is viewed as a disrupting force regarding many types of roles and tasks. The list of roles that people think could be done better by AI includes IT support, accountants, check-out staff, bus and taxi drivers. Occupations where people believe an AI would do a worse job, are those traditionally associated with close everyday human interaction, such as teachers and doctors.
Want to know more about AI in healthcare?
Come visit Slush in Helsinki, there Tieto will present how AI can be used to create risk models and preventive health measures for individuals and at a societal level. More information available here: www.tieto.com/Tietoxslush
Resources:
Survey results
How will AI impact your life? We asked 3000 people in the Nordics to give their view.
Below results show the share of people that agree to a large or very large degree.
To what extent do you think the following areas will be taken over by AI within the next ten years?
Industry manufacturing
Industry & manufacturing
Accounting
Accounting
Postal and delivery
Postal & delivery services
Customer support
Customer support
Banking and Finance
Banking & Finance
Cleaning and disposal services
Cleaning & disposal services
Transport services
Transportation/taxi services
Insurance
Insurance
Grocery and retail
Grocery & retail
Administration municipalities
Municipality administration
Dating and Relationship
Dating and Relationship Advice
Household work
Household work
Media and journalism
Media & journalism
Career and job coaching
Career & job coaching
School and education
School & education
Healthcare
Healthcare
Culture and entertainment
Culture & entertainment
Police services
Police services
To what extent will the healthcare sector be impacted by AI?
"Healthcare is one example where technology will play a vital role going forward. There are currently several ongoing projects in which AI can analyse health data and suggest preventive measures at both individual and societal level. This is just the beginning of the development, and it will become all the more clear for the citizens too” - Ari Järvelä.
Sweden
Sweden
Norway
Norway
Finland
Finland
Total the Nordics
Total/The Nordics
Will AI make your job easier?
Do you agree with the following statement: New technology based on AI will make my job easier.
Not at all
Not at all
To a small extent
To a small extent
Partly
Partly
To a large extent
To a large extent
To a very large extent
To a very large extent
Do not know
Do not know
Will AI make your everyday life easier?
Do you agree with the following statement: New technology based on AI will make my everyday life easier
Not at all
Not at all
To a small extent
To a small extent
Partly
Partly
To a large extent
To a large extent
To a very large extent
To a very large extent
Do not know
Do not know
Will AI replace your job?
Do you agree with the following statement: My current job will be replaced, in whole or part by new technology (AI/robots) within the next 10 years
Not at all
Not at all
To a small extent
To a small extent
Partly
Partly
To a large extent
To a large extent
To a very large extent
To a very large extent
Do not know
Do not know
Would you prefer that your salary was set by an AI?
Do you agree with the following statement: I would prefer that my salary/bonus was set by a robot/AI, through data-based analysis of my work and achievements.
34%
Not at all
19%
To a small extent
18%
Partly
10%
To a large extent
4%
To a very large extent
15%
Do not know
Would society benefit from becoming more data-driven with the help of AI?
Do you agree with the following statement: The society would benefit from becoming more data- and fact-driven with the help of AI and robots
Not at all
Not at all
To a small extent
To a small extent
Partly
Partly
To a large extent
To a large extent
To a very large extent
To a very large extent
Do not know
Do not know
Will AI make it harder to get jobs in the future?
Do you agree with the following statement: AI and robots will make it harder to get jobs in the future
Not at all
Not at all
To a small extent
To a small extent
Partly
Partly
To a large extent
To a large extent
To a very large extent
To a very large extent
Do not know
Do not know
Would you like to be evaluated by an AI at work?
Do you agree with the following statement: I would like to be evaluated by a fact-based robot/AI (instead of a human boss) at work
Not at all
Not at all
To a small extent
To a small extent
Partly
Partly
To a large extent
To a large extent
To a very large extent
To a very large extent
Do not know
Do not know
Are you worried about AI and its consequences for humans and society?
Do you agree with the following statement: I am worried about the development of AI and its consequences for humans and society
Not at all
Not at all
To a small extent
To a small extent
Partly
Partly
To a large extent
To a large extent
To a very large extent
To a very large extent
Do not know
Do not know
About the survey
The survey was conducted by the opinion and market research company YouGov. During the period 22 August - 19 September 2017, a total of 3 052 web interviews have been conducted with men and women 18 years and older in Sweden, Finland and Norway.